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FAQ & Site Info

FAQ

Do you ship internationally?
Currently, we ship only within the United States, but we are exploring international options.
Can I track my order?
Absolutely. Once your order ships, you’ll receive tracking details in your confirmation email.
Are your products eco-friendly?
Yes! Every purchase helps reduce e-waste by giving electronics a second life, keeping them out of landfills and reducing resource waste.
How do I return an item?
Contact us through eCrater’s built-in contact form (the “Ask Seller a Question” button). We’ll provide a prepaid return label if the item is defective or not as described.
How long will my order take to arrive?
Orders are processed within 1–2 business days and shipped via USPS, UPS, or FedEx. Most arrive within 3–7 business days after shipping.
How much is shipping?
Shipping is 100% free within the United States — no minimum order required.
Do you offer a warranty?
Yes! Every item comes with a 30-day money-back guarantee. If you’re not satisfied for any reason, simply contact us through the “Ask Seller a Question” button for return instructions.
What condition are your products in?
All products are clearly labeled as Brand New, Gently Used, or Refurbished in the description. Each item is tested before shipping to ensure it’s in full working order.