FAQ & Site Info

Terms of Service

1. Payment

We accept payments through eCrater’s secure checkout system, including major credit/debit cards and PayPal.

Payment must be completed at the time of purchase.

2. Shipping

Free shipping is included on all orders within the United States.

Orders are typically processed within 1–2 business days and shipped via USPS, UPS, or FedEx.

Tracking information will be provided once your order has shipped.

3. Returns & Money-Back Guarantee

We offer a 30-day money-back guarantee on all products.

If you are not completely satisfied, contact us through the “Ask Seller a Question” button to request a return.

Items must be returned in the same condition received. Refunds are issued once the return is processed.

Return shipping costs are covered by us if the item is defective or not as described.

4. Product Condition

All items are clearly marked as Brand New, Gently Used, or Refurbished in the product description.

Every product is tested before sale to ensure it is in working condition.

5. Privacy

We respect your privacy. Customer information is used solely for order processing and communication.

We never share or sell your personal details to third parties.

6. Contact Us

For any questions, please use the built-in “Ask Seller a Question” feature on eCrater. We aim to respond within 24 hours.